Customer Service Standards


Service Delivery Through

Service Standard
Radio Installation 11 Working Days
Fibre - Infrastructure 14 Working Days
Fibre - Infrastructure 60 Working Days


Service Restoration

Service Standard
Radio 2 Working Days
Fibre 2 Working Days


Procurement Process

Service Standard
Informal Tendering 3 Working Days
Formal Tendering (P250 001 and above) 76 Working Days


Response to General Correspondences

Service Standard
Internal 2 Working Days
External 5 Working Days


Service Standard
Payment to Suppliers (from receipt of invoice) 30 Working Days
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